The post office and its story an interesting account of the activities of a great government department

Edward Bennett278

But it is easy to be cynical and to make jokes on the subject of promotion in the Civil Service. The fact remains that in spite of all disadvantages the clerical work of the Post Office is performed in a very efficient manner. There is, perhaps, less wastage of time and force in the Post Office than in any other public institution. And the Post Office clerk has many compensations. He has definite hours of work; he has security for leisure time and security of tenure; he has a good annual holiday; and above all he has the promise of a pension. In some departments his work is extremely interesting; in others it is abominably dull. And good work is always appreciated by his chiefs and by the public. In these commercial days we define the word “appreciation” only in terms of £ s. d.; we are in danger of losing the full meaning of the word. The fact is, every decent man craves for appreciation by his fellows; it is the noblest thing about him; and a man who professes to be superior to this craving, and demands only payment in hard cash, has the experience of centuries against him. For this reason the esprit de corps of the Post Office service is most marked. Lord Rosebery some years ago endeavoured to make “efficiency” a battle-cry for the nation; but so far as the clerical work of the Post Office is concerned he was preaching to the converted. The Post Office man simply smiled as the self-righteous man does in church when he thinks how admirably suited the sermon is to his sinful neighbours. But when self-righteousness is the act of a body and not of an individual it is called esprit de corps, and becomes not a sin but a virtue.

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