The post office and its story an interesting account of the activities of a great government department

There are people who think that in a huge undertaking like the Post Office, which works largely by routine, personalities don't count for much. There are others who think that by minute organisation the success of a system can be guaranteed. The human factor, however, still has to be reckoned with, and the city or town is fortunate which has a wise and sensible postmaster. It has been said that “the most depressing thing in the world is a dull person administering faithfully an elaborate system; and one of the most inspiring sights is an original man making the best of an imperfect system.” The Head Postmasters of the General Post Office include both kinds of men, and sometimes when we are blaming the system it is the man who is at fault. And when we sometimes blame the man he is really doing his best with the system.