The post office and its story an interesting account of the activities of a great government department

A lady once wrote to the Controller of the Post Office Savings Bank this simple application: “Please send me a nomination form in the event of me dying in accordance with Rule No. 27.” Now, strange as it may seem, there is a type of official mind which sees nothing ridiculous in her application. Long years of official routine, and the observance of minute regulations on every point of official conduct, have the effect of implanting in many minds so great a reverence for the regulations which govern their occupations that they view it as only natural that life and death should be subject to official rules. It is only a small minority in any condition of life who are not controlled by “the system.” Why should we expect the minority to become a majority just because the persons involved possess Civil Service certificates? Moreover, it is only a small minority anywhere who can be trusted to use their own judgment always or to work “the system” in the light of their own intelligence, and I venture to say that in the imperfect condition of the human race what is called “red tape” means security for the public. It is better to suffer from some hardship, owing to the personal application of a regulation framed not to meet one individual instance but an average of cases, than to run the risk of your official business being conducted by a man whose guiding star is supposed to be common sense alone, but whose own particular illumination is probably a mere twinkle, scarcely seen by the naked eye.